https://www.kiyonglee.com/ https://www.kiyonglee.com/about/ https://www.kiyonglee.com/blog/ai-workflow-automations-for-multi-unit/ https://www.kiyonglee.com/blog/alcohol-compliance-in-multi-unit-operations/ https://www.kiyonglee.com/blog/annual-review-that-changes-behavior/ https://www.kiyonglee.com/blog/automating-daily-close-reports/ https://www.kiyonglee.com/blog/banquet-hall-operations-inside-a-restaurant/ https://www.kiyonglee.com/blog/bar-program-inside-a-restaurant-group/ https://www.kiyonglee.com/blog/bench-strength-and-succession/ https://www.kiyonglee.com/blog/benchmark-numbers-restaurant-operators/ https://www.kiyonglee.com/blog/beverage-program-margin-and-cost/ https://www.kiyonglee.com/blog/board-communication-during-turnaround/ https://www.kiyonglee.com/blog/bringing-in-outside-help-during-turnaround/ https://www.kiyonglee.com/blog/build-the-machine/ https://www.kiyonglee.com/blog/building-a-catering-channel-inside-restaurants/ https://www.kiyonglee.com/blog/building-a-vendor-scorecard/ https://www.kiyonglee.com/blog/capital-planning-for-multi-unit-growth/ https://www.kiyonglee.com/blog/catering-launch-at-a-new-location/ https://www.kiyonglee.com/blog/catering-logistics-and-vehicle-scheduling/ https://www.kiyonglee.com/blog/catering-margin-versus-restaurant-margin-real/ https://www.kiyonglee.com/blog/catering-repeat-client-strategy/ https://www.kiyonglee.com/blog/catering-versus-restaurant-p-and-l/ https://www.kiyonglee.com/blog/chargebacks-refunds-and-void-audits/ https://www.kiyonglee.com/blog/chatbot-for-general-manager-faq/ https://www.kiyonglee.com/blog/chef-and-operator-partnership/ https://www.kiyonglee.com/blog/city-inspection-day-preparation/ https://www.kiyonglee.com/blog/coach-the-bench/ https://www.kiyonglee.com/blog/coaching-across-cultures/ https://www.kiyonglee.com/blog/coaching-across-generations/ https://www.kiyonglee.com/blog/coaching-remote-general-managers/ https://www.kiyonglee.com/blog/coaching-someone-whose-numbers-are-wrong/ https://www.kiyonglee.com/blog/communicating-turnaround-to-line-staff/ https://www.kiyonglee.com/blog/communicating-with-the-lender-during-turnaround/ https://www.kiyonglee.com/blog/contribution-margin-versus-net/ https://www.kiyonglee.com/blog/costco-adjacent-operators-lessons/ https://www.kiyonglee.com/blog/credit-card-fees-and-how-to-negotiate/ https://www.kiyonglee.com/blog/crm-for-corporate-catering-clients/ https://www.kiyonglee.com/blog/cross-brand-portfolio-operating/ https://www.kiyonglee.com/blog/cross-market-labor-arbitrage/ https://www.kiyonglee.com/blog/crossing-from-food-court-to-inline-retail/ https://www.kiyonglee.com/blog/custom-ai-for-labor-forecasting/ https://www.kiyonglee.com/blog/custom-gpts-for-field-leaders/ https://www.kiyonglee.com/blog/daily-flash-report-that-catches-drift/ https://www.kiyonglee.com/blog/daily-line-check-that-actually-works/ https://www.kiyonglee.com/blog/daily-shift-sync-that-runs-itself/ https://www.kiyonglee.com/blog/dashboard-general-manager-opens-every-morning/ https://www.kiyonglee.com/blog/data-hygiene-in-multi-unit-operations/ https://www.kiyonglee.com/blog/dealing-with-a-toxic-high-performer/ https://www.kiyonglee.com/blog/deciding-to-close-a-unit/ https://www.kiyonglee.com/blog/dining-room-flow-and-turn-times/ https://www.kiyonglee.com/blog/direct-reports-that-do-not-scale/ https://www.kiyonglee.com/blog/discount-strategy-that-does-not-erode-margin/ https://www.kiyonglee.com/blog/district-manager-versus-regional/ https://www.kiyonglee.com/blog/emergency-labor-restructuring/ https://www.kiyonglee.com/blog/emergency-response-inside-a-retailer/ https://www.kiyonglee.com/blog/end-of-shift-checklist-versus-manager-judgment/ https://www.kiyonglee.com/blog/energy-and-utility-cost-in-restaurants/ https://www.kiyonglee.com/blog/enterprise-catering-for-tech-campuses/ https://www.kiyonglee.com/blog/equipment-selection-for-new-openings/ https://www.kiyonglee.com/blog/equipment-vendor-warranty-negotiation/ https://www.kiyonglee.com/blog/escalation-path-automation/ https://www.kiyonglee.com/blog/event-catering-versus-corporate-catering/ https://www.kiyonglee.com/blog/expanding-inside-an-existing-market/ https://www.kiyonglee.com/blog/expanding-into-a-new-market/ https://www.kiyonglee.com/blog/expense-approval-workflow-modernization/ https://www.kiyonglee.com/blog/expo-discipline-and-guest-perception/ https://www.kiyonglee.com/blog/field-general-mindset/ https://www.kiyonglee.com/blog/field-visits-that-change-something/ https://www.kiyonglee.com/blog/firing-with-respect/ https://www.kiyonglee.com/blog/first-90-days-as-regional-director/ https://www.kiyonglee.com/blog/first-90-days-turnaround/ https://www.kiyonglee.com/blog/first-time-manager-mistakes/ https://www.kiyonglee.com/blog/first-week-diagnostic-questions/ https://www.kiyonglee.com/blog/first-week-general-manager-checklist/ https://www.kiyonglee.com/blog/fixed-cost-audit-you-forgot-to-run/ https://www.kiyonglee.com/blog/food-cost-is-a-counting-problem/ https://www.kiyonglee.com/blog/four-cost-lines-that-move-first/ https://www.kiyonglee.com/blog/four-nine-million-turnaround-story/ https://www.kiyonglee.com/blog/fractional-operator-turnaround-engagement/ https://www.kiyonglee.com/blog/franchise-operator-versus-corporate-embedded/ https://www.kiyonglee.com/blog/franchise-rollout-what-franchisor-not-telling-you/ https://www.kiyonglee.com/blog/front-of-house-back-of-house-alignment/ https://www.kiyonglee.com/blog/give-gm-real-decision-rights/ https://www.kiyonglee.com/blog/giving-feedback-during-service/ https://www.kiyonglee.com/blog/grand-opening-versus-soft-open/ https://www.kiyonglee.com/blog/guest-complaints-that-signal-a-systems-problem/ https://www.kiyonglee.com/blog/guest-loyalty-program-that-pays-back/ https://www.kiyonglee.com/blog/guest-review-triage-with-ai/ https://www.kiyonglee.com/blog/handing-back-a-fixed-operation/ https://www.kiyonglee.com/blog/handling-a-culture-complaint/ https://www.kiyonglee.com/blog/handling-a-general-manager-resignation/ https://www.kiyonglee.com/blog/handling-a-large-corporate-catering-drop/ https://www.kiyonglee.com/blog/handling-permit-delays-without-blowing-budget/ https://www.kiyonglee.com/blog/handling-vendor-payment-during-a-cash-crunch/ https://www.kiyonglee.com/blog/hard-conversations-executive-level/ https://www.kiyonglee.com/blog/hidden-turnaround-costs-nobody-forecasts/ https://www.kiyonglee.com/blog/hiring-a-catering-operations-manager/ https://www.kiyonglee.com/blog/hiring-your-first-15-line-cooks/ https://www.kiyonglee.com/blog/holiday-catering-crush-planning/ https://www.kiyonglee.com/blog/holiday-planning-with-sam-club/ https://www.kiyonglee.com/blog/hospitality-service-standards-at-scale/ https://www.kiyonglee.com/blog/host-environment-mindset/ https://www.kiyonglee.com/blog/host-retailer-remodel-and-your-unit/ https://www.kiyonglee.com/blog/hours-of-operation-and-the-host/ https://www.kiyonglee.com/blog/insurance-line-audit/ https://www.kiyonglee.com/blog/inventory-cycle-count-automation/ https://www.kiyonglee.com/blog/keeping-the-team-during-a-restructure/ https://www.kiyonglee.com/blog/kitchen-prep-discipline-cuts-waste/ https://www.kiyonglee.com/blog/kpi-that-tells-you-where-to-look-tomorrow/ https://www.kiyonglee.com/blog/labor-variance-is-a-schedule-problem/ https://www.kiyonglee.com/blog/landlord-relationship-during-buildout/ https://www.kiyonglee.com/blog/late-night-hours-decision-framework/ https://www.kiyonglee.com/blog/leadership-versus-management-in-ops/ https://www.kiyonglee.com/blog/leading-multilingual-frontline-teams/ https://www.kiyonglee.com/blog/letting-a-strong-performer-take-a-swing/ https://www.kiyonglee.com/blog/licensing-permits-and-inspection-timelines/ https://www.kiyonglee.com/blog/line-cook-retention-problem/ https://www.kiyonglee.com/blog/linen-uniform-and-cleaning-contracts/ https://www.kiyonglee.com/blog/losing-your-slot-and-earning-it-back/ https://www.kiyonglee.com/blog/managing-a-manager-who-is-drowning/ https://www.kiyonglee.com/blog/market-level-succession-planning/ https://www.kiyonglee.com/blog/mentoring-general-managers-at-scale/ https://www.kiyonglee.com/blog/menu-engineering-what-to-cut-feature-raise/ https://www.kiyonglee.com/blog/menu-mix-and-margin/ https://www.kiyonglee.com/blog/menu-price-increase-without-losing-guests/ https://www.kiyonglee.com/blog/merchandising-tension-with-host-retailer/ https://www.kiyonglee.com/blog/merchandising-versus-operations-tension-at-host/ https://www.kiyonglee.com/blog/michelin-recognition-operations-perspective/ https://www.kiyonglee.com/blog/mid-year-regional-strategy-reset/ https://www.kiyonglee.com/blog/multi-state-compliance-without-fines/ https://www.kiyonglee.com/blog/negotiating-category-review/ https://www.kiyonglee.com/blog/neighborhood-canvassing-pre-opening/ https://www.kiyonglee.com/blog/ninety-days-before-opening-day/ https://www.kiyonglee.com/blog/no-code-tools-for-operators/ https://www.kiyonglee.com/blog/off-premise-brand-extension/ https://www.kiyonglee.com/blog/on-the-line/ https://www.kiyonglee.com/blog/opening-day-service-recovery-plan/ https://www.kiyonglee.com/blog/opening-day/ https://www.kiyonglee.com/blog/operating-sop-that-survives-a-new-hire/ https://www.kiyonglee.com/blog/overtime-creep-and-how-to-kill-it/ https://www.kiyonglee.com/blog/partnership-openings-with-host-retailers/ https://www.kiyonglee.com/blog/payroll-tax-and-workers-comp-drift/ https://www.kiyonglee.com/blog/personal-development-plan-that-holds/ https://www.kiyonglee.com/blog/pilot-versus-rollout-decision-for-new-tech/ https://www.kiyonglee.com/blog/plating-standards-that-survive-a-friday-rush/ https://www.kiyonglee.com/blog/pos-data-you-are-not-reading/ https://www.kiyonglee.com/blog/pre-opening-marketing-budget-allocation/ https://www.kiyonglee.com/blog/pre-opening-marketing-that-fills-seats/ https://www.kiyonglee.com/blog/pre-opening-training-that-holds/ https://www.kiyonglee.com/blog/predictive-labor-forecasting-basics/ https://www.kiyonglee.com/blog/prime-cost-versus-controllable-cost/ https://www.kiyonglee.com/blog/promoting-a-first-time-district-manager/ https://www.kiyonglee.com/blog/promoting-from-within-without-wrong-person/ https://www.kiyonglee.com/blog/promoting-the-second-choice-candidate/ https://www.kiyonglee.com/blog/psychological-safety-in-a-kitchen/ https://www.kiyonglee.com/blog/reading-broken-restaurant-pnl/ https://www.kiyonglee.com/blog/reading-the-weekly-p-and-l-in-ten-minutes/ https://www.kiyonglee.com/blog/real-estate-scouting-for-restaurant-operators/ https://www.kiyonglee.com/blog/receiving-inside-a-target-store/ https://www.kiyonglee.com/blog/regional-brand-standards-drift/ https://www.kiyonglee.com/blog/regional-communications-rhythm/ https://www.kiyonglee.com/blog/regional-kpi-dashboard-that-people-read/ https://www.kiyonglee.com/blog/regional-operating-review-agenda/ https://www.kiyonglee.com/blog/regional-operating-rhythm/ https://www.kiyonglee.com/blog/regional-p-and-l-quarterly-review/ https://www.kiyonglee.com/blog/regional-seat-monday-morning/ https://www.kiyonglee.com/blog/regional-versus-area-director-tension/ https://www.kiyonglee.com/blog/regional-versus-corporate-tension/ https://www.kiyonglee.com/blog/remote-first-multi-unit-operating-model/ https://www.kiyonglee.com/blog/remote-multi-unit-operations/ https://www.kiyonglee.com/blog/renegotiating-your-host-contract/ https://www.kiyonglee.com/blog/repair-maintenance-creep/ https://www.kiyonglee.com/blog/retail-partner-audit-day/ https://www.kiyonglee.com/blog/retail-partner-national-account-manager/ https://www.kiyonglee.com/blog/retail-partner-quarterly-business-review/ https://www.kiyonglee.com/blog/retail-partner-scorecard-you-cannot-see/ https://www.kiyonglee.com/blog/run-the-region/ https://www.kiyonglee.com/blog/running-ops-inside-walmart/ https://www.kiyonglee.com/blog/sales-mix-shift-and-what-it-signals/ https://www.kiyonglee.com/blog/sam-club-membership-weekend-traffic/ https://www.kiyonglee.com/blog/sam-club-treasure-hunt-merchandising/ https://www.kiyonglee.com/blog/sanitation-standards-inside-whole-foods/ https://www.kiyonglee.com/blog/saving-a-brand-versus-saving-a-location/ https://www.kiyonglee.com/blog/saving-a-catering-channel-in-crisis/ https://www.kiyonglee.com/blog/saving-a-location-you-should-close/ https://www.kiyonglee.com/blog/saying-no-to-a-strong-performer/ https://www.kiyonglee.com/blog/scheduling-software-selection/ https://www.kiyonglee.com/blog/sequencing-fixes-when-everything-is-broken/ https://www.kiyonglee.com/blog/service-recovery-during-turnaround/ https://www.kiyonglee.com/blog/service-recovery-in-five-minutes/ https://www.kiyonglee.com/blog/seven-day-donor-crm-build-lessons/ https://www.kiyonglee.com/blog/sitting-with-leadership-quarterly/ https://www.kiyonglee.com/blog/six-state-multi-retailer-execution/ https://www.kiyonglee.com/blog/soft-open-week-schedule/ https://www.kiyonglee.com/blog/sop-audit-versus-sop-adherence/ https://www.kiyonglee.com/blog/sop-video-library-that-cuts-training-time/ https://www.kiyonglee.com/blog/span-of-control-how-many-units/ https://www.kiyonglee.com/blog/sponsor-versus-mentor-role/ https://www.kiyonglee.com/blog/spotting-a-leader-in-a-line-cook/ https://www.kiyonglee.com/blog/staffing-a-new-location-without-poaching/ https://www.kiyonglee.com/blog/staffing-inside-a-store-versus-standalone/ https://www.kiyonglee.com/blog/standing-agenda-that-runs-itself/ https://www.kiyonglee.com/blog/stopping-the-bleeding-week-one/ https://www.kiyonglee.com/blog/succession-of-the-operating-system/ https://www.kiyonglee.com/blog/supplier-price-drift-quarterly-audit/ https://www.kiyonglee.com/blog/sustaining-turnaround-gains-year-two/ https://www.kiyonglee.com/blog/takeout-versus-dine-in-operating-model/ https://www.kiyonglee.com/blog/talent-development-that-costs-nothing/ https://www.kiyonglee.com/blog/target-guest-versus-grocery-guest/ https://www.kiyonglee.com/blog/target-store-manager-relationship/ https://www.kiyonglee.com/blog/tech-stack-audit-annually/ https://www.kiyonglee.com/blog/technology-decisions-in-a-turnaround/ https://www.kiyonglee.com/blog/the-90-day-check-in-after-handoff/ https://www.kiyonglee.com/blog/the-cost-of-a-bad-hire-in-dollars/ https://www.kiyonglee.com/blog/the-quarterly-team-health-check/ https://www.kiyonglee.com/blog/the-quiet-shift-lead-you-should-promote/ https://www.kiyonglee.com/blog/the-rescue-job/ https://www.kiyonglee.com/blog/theft-signatures-in-the-pos-data/ https://www.kiyonglee.com/blog/third-party-delivery-real-economics/ https://www.kiyonglee.com/blog/three-to-five-locations-transition/ https://www.kiyonglee.com/blog/toast-7shifts-power-bi-field-stack/ https://www.kiyonglee.com/blog/training-a-general-manager-for-a-new-unit/ https://www.kiyonglee.com/blog/training-manual-that-people-open/ https://www.kiyonglee.com/blog/travel-cadence-across-the-region/ https://www.kiyonglee.com/blog/turnaround-culture-versus-turnaround-numbers/ https://www.kiyonglee.com/blog/turnaround-meeting-that-sets-the-tone/ https://www.kiyonglee.com/blog/turnaround-mistakes-i-would-not-repeat/ https://www.kiyonglee.com/blog/turnaround-versus-restructure-difference/ https://www.kiyonglee.com/blog/turnaround-versus-transformation-mindset/ https://www.kiyonglee.com/blog/twelve-opening-playbook/ https://www.kiyonglee.com/blog/twenty-units-different-job-than-one/ https://www.kiyonglee.com/blog/unbilled-comps-silent-two-points/ https://www.kiyonglee.com/blog/under-their-roof/ https://www.kiyonglee.com/blog/unit-count-versus-unit-quality/ https://www.kiyonglee.com/blog/unit-economics-per-cover/ https://www.kiyonglee.com/blog/vendor-negotiations-that-hold/ https://www.kiyonglee.com/blog/virtual-town-hall-that-actually-works/ https://www.kiyonglee.com/blog/walmart-supplier-development-program/ https://www.kiyonglee.com/blog/waste-log-that-actually-gets-filled-in/ https://www.kiyonglee.com/blog/week-1-through-week-4-post-opening-cadence/ https://www.kiyonglee.com/blog/weekly-cadence-across-six-states/ https://www.kiyonglee.com/blog/weekly-one-on-one-that-is-useful/ https://www.kiyonglee.com/blog/weekly-p-and-l-review-that-works/ https://www.kiyonglee.com/blog/what-to-fix-first-three-locations-bleeding/ https://www.kiyonglee.com/blog/what-your-general-managers-are-not-telling-you/ https://www.kiyonglee.com/blog/when-to-fire-general-manager-and-when-not/ https://www.kiyonglee.com/blog/where-the-money-leaks/ https://www.kiyonglee.com/blog/whole-foods-annual-planning-cycle/ https://www.kiyonglee.com/blog/whole-foods-what-they-care-about/ https://www.kiyonglee.com/blog/working-with-store-managers-inside-walmart/ https://www.kiyonglee.com/community/ https://www.kiyonglee.com/contact/ https://www.kiyonglee.com/for-airgarage/ https://www.kiyonglee.com/for-restaurant365/ https://www.kiyonglee.com/for-square/ https://www.kiyonglee.com/for-toast/ https://www.kiyonglee.com/for-via/ https://www.kiyonglee.com/hire/ https://www.kiyonglee.com/research/ https://www.kiyonglee.com/work/ https://www.kiyonglee.com/work/hana-group/ https://www.kiyonglee.com/work/hope-horizon-epa/ https://www.kiyonglee.com/work/seod/ https://www.kiyonglee.com/work/zareens/ https://www.kiyonglee.com/writing/ https://www.kiyonglee.com/writing/first-90-days-turnaround/