For recruiters and hiring teams
Senior operations leader for multi-unit restaurant and retail food businesses.
I started working in hospitality at 16, in 2006. My experience spans restaurant floors, hotel food and beverage, multiunit operations and founder-led businesses. Open to Director, VP and Head of Operations roles, remote, hybrid or Bay Area onsite.
Leadership experience
| Dates | Role | Scope |
|---|---|---|
| 2021 to present | Regional Director of Operations Hana Group | $66M regional P&L, 38 stores in 10 states inside Whole Foods, Walmart, Sam's Club and Target. Annual operating plan, budget, forecast. |
| 2019 to 2025 | Operations General Manager Zareen's Restaurant & Catering Group | $30M Michelin-recognized group, three to five locations, 215 people. |
| 2016 to present | Principal SEOD (concurrent) | Operating model and systems work for founder-led businesses. |
| 2015 to 2019 | District Manager, General Manager Gen Korean BBQ, Sake2Me, BCD Tofu House | Multi-unit and unit-level restaurant leadership. |
| Starting in 2006 | Early hospitality experience Baja Fresh · Wasabi Sushi and Cuisine · Hotel F&B | Started as a cashier at 16, followed by restaurant and hotel food and beverage work. |
Selected results
| Figure | Result | Where and when |
|---|---|---|
| $4.9M | Store operating profit gain, 3 locations | Zareen's · 2024 to 2025 |
| 7% | Operating profit growth, with 15% lower performance variance | Hana Group |
| 98% | Regulatory compliance with zero penalties | Hana Group, four years |
| 12+ | New store openings from a repeatable readiness playbook | Hana Group |
| 12x | Revenue growth for a founder-led client, $125K to $1.5M+ | SEOD, twelve months |
Full write-ups: Zareen's · Hana Group · SEOD
Credentials
- Lean Six Sigma Black Belt (CSSC) · Certified Food & Beverage Executive (AHLEI)
- ServSafe Certified Manager, Instructor and Proctor
- Harvard Business School Online, Leadership & Management Specialization · Wharton Online, Digital Marketing
- I studied business and marketing, then theology for about six years.
- English and Korean (native), Spanish (conversational)
Filling an operations seat?
Email me the role and I'll reply with my current résumé and availability for a call.
LinkedIn · 707-718-3579 · Looking for consulting help instead? Discuss your operations